Claims Handling
Prompt, Precise, Proactive.
At Orion Risk Solutions, we regard claims handling not merely as a process, but as a core promise to our clients. Our claims support services are structured to minimize operational disruption and financial exposure.
We act as the liaison between shipowners and insurers, ensuring that claims are documented, presented, and pursued with accuracy and professionalism. We offer guidance at all stages—from initial notification to final settlement.
Key principles of our claims handling:
- Immediate Response – 24/7 availability for casualty and emergency matters.
- Active Management – Coordinated support with surveyors, legal counsel, and correspondents.
- Transparent Communication – Regular updates and direct access to decision-makers.
- Dispute Support – Assistance with coverage disputes, litigation management, and expert recommendations.
Our goal is not simply to process claims, but to secure outcomes that are timely, justified, and in full accordance with policy terms.